Quote Terms & Conditions

1. This agreement starts when you accept our offer set out in this quote, which you can do by accepting offer over phone, by sending us an email or signing & sending a quote.

2. You will also be required to pay a 10% deposit amount using below bank details.
Bank Name: Commonwealth Bank
Acct Name: Solar Galaxy Pty Ltd
BSB: 062 271
AC N0: 1035 9918
Ref: Full Name/Quote No

3. You warrant that you:
a) are at least 18 years of age; and
b) either a registered property owner or
c) authorized representative of registered owners to enter into this agreement;
d) have read and accept to all terms of this agreement.

4. Payments
a) Payments under this agreement can be made by Cash, bank transfer, debit/credit card (2.0% Surcharge applies) or direct deposit.
b) 10% Deposit must be paid on offer acceptance:
c) 90% balance on or before the installation day.
d) We can take you to court if you don’t pay us on time, claiming the outstanding amount, admin fees, legal costs, and 8.35% penalty interest. You cannot hold our payment if your Electricity retailer needs to make necessary metering changes, if grid voltage needs adjustment by DNSP or inverter’s WIFI Monitoring is not set up.

5. Prices mentioned are applicable for a standard install (explained below) unless otherwise written in the quote.
– Single story property with a pitched roof (Multi-storey & Tilts Additional cost)
– Tin roof with screws or Tile roof (Terracotta, Klip Lok, Asbestos, Decramastic, special metals roofs excluded)
– Inverter or battery location is wall mounted next to meter box (In Shade) & connected to DB/MSB, which adheres current DNSP Standards, AS3000, AS61439 & has space to install circuit breakers.
– Must be a completed and not under construction with wiring/power supply complying with current electrical standards. Have a suitable location for the inverter.
– Travel charges apply for properties over 50 kms away from Metro CBD postcode for each state.
– Roof is Structurally strong to take load of Solar panels (Customer Guarantees)

6. The advertised price is applicable if the solar system purchased is eligible as per the Small-scale Renewable Energy Scheme and you agree to assign the rights of the STCs to Solar Galaxy Pty Ltd.

7. The price advertised is not applicable if you require finance or interest free payments.

8. The Goods remain Solar Galaxy’s property until the purchase price is paid in full.

9. Installation Timeframe – We promise that most systems will be installed within 4-8 weeks of acceptance, unless there are delays by DNSP, Act’s of God, Major stock issues or things beyond our control.

10. Termination – 10 days cooling off period applies for a change of mind for a full deposit refund. For Change of mind refund request after 10 days, we may do this at our discretion and up to $1,000 admin charges may apply.

You can terminate this contract and request a full refund, if we fail to deliver your system within 12 weeks of purchase, additional costs have been identified and presented to deliver system or if any major design changes are required, unless it is outside of our control.

11. Warranties
No warranties are applicable until system is paid in full or any warranty/meter change paperwork will be provided to you or your electricity retailer.

(1+9) years workmanship warranty. Roof leaks are warrantied for 12 months only. System must be cleaned, checked, and logged by a Solar maintenance company every 12 months after Year 1.

Solar galaxy will help you to claim manufacturer’s warranty, wherever possible. You could also contact manufacturers directly to claim these product warranties. These warranties are in addition to your consumer guarantees under the
Australian Consumer Law.

Solar Galaxy complies with all regulations of ‘New Energy Tech Consumer Code’ https://www.newenergytech.org.au/the-netcc-and-you

See our website for Full Terms & Conditions https://solargalaxy.com.au/terms-conditions/